Reference

How Our Legal Terms Work for You

These terms set out your rights and obligations when you access h5rpvip2, including how we handle your account data, wallet activity via DANA, OVO, and GoPay, and what applies under local law for eligible regions in Indonesia.

Account rights and responsibilitiesData handling and retention policyDANA, OVO, GoPay wallet termsJurisdiction-dependent eligibilityContact paths for legal requests
h5rpvip2 How Our Legal Terms Work for You
LEGAL CONTACT PATHS

Reach Us for Policy or Account Queries

If you need to raise a legal concern, request a data summary, or ask about account eligibility under local law, we have three direct contact paths. Each route is monitored by a dedicated team — not a generic inbox — so your request reaches the right person without unnecessary forwarding.

Team online

Live Chat

Open the chat widget from any page inside your account. Use this for urgent policy questions or to flag account access issues tied to legal eligibility.

Email Support

Send detailed legal or data requests to our policy address. Include your registered account ID and wallet reference (DANA, OVO, or GoPay) so we can locate your record quickly.

Account Help Centre

The Help Centre inside your account covers data access requests, account closure steps, and policy change notifications — all in one place without needing to contact support directly.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We keep your account data only as long as necessary for legal compliance, fraud prevention, and wallet transaction records. Here is how each key area works in practice — not in abstract terms.

Data Retention

Account and transaction records are retained for the minimum period required under applicable rules. You can request a summary of your stored data at any time via the Help Centre.

Cookie Policy

We use session cookies for account login continuity and analytics cookies to understand how our lobby is used. You can manage cookie preferences from the settings menu in your browser.

Account Security

Login is protected by OTP verification sent to your registered mobile number. We never store raw wallet credentials for DANA, OVO, or GoPay — only tokenised references tied to your account.

Policy Change Requests

To correct, update, or delete account data, contact us by email with your account ID. We respond within the timeframe set by applicable local rules for data subject requests.

Frequently Asked Policy and Rights Questions

These are the questions we receive most often about our legal terms, account rights, and data handling. If yours isn't here, the live chat or email paths above will get you a direct answer.

Eligibility depends on local law and the regulations that apply in your specific region. We recommend checking local legal requirements before opening an account.

Send a data access request by email with your registered account ID and the wallet method linked to your account — DANA, OVO, or GoPay. We'll respond within the applicable timeframe.

After closure, we retain transaction and identity records only for the period required by applicable rules. Records beyond that window are deleted from active systems.

Our terms cover your account activity on our platform. Wallet providers like DANA and OVO apply their own terms to the transfer side; both sets apply simultaneously to your transaction.

We update the policy whenever our services change or applicable rules require it. The effective date at the bottom of this page always shows the current version in force.

Reach us through live chat for immediate escalation or by email for a documented record. Include your account ID so the legal team can pull up your case without delay.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.